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The Heart of Hospitality: Stories from the Other Side of the Counter

The Heart of Hospitality: Stories from the Other Side of the Counter

Dear Beautiful Community,

Lately, I’ve been thinking about how many chapters of your lives begin with coffee. Not the grand, cinematic ones, though we’ve seen our share of engagements and graduation caps, but the quiet, steady ones.

Like the mornings when you come in wearing sunglasses and hope. The sleepy pre-shift nods. The awkward first dates that turn into weekly “his and hers” orders. The baby bumps that become strollers. The job interviews. The breakups. The reconciliations. The “I just need a minute” kind of days.

You bring those moments here. You bring yourselves here. And that is something we never, ever take for granted.

Each of our cafés has its own heartbeat, but it’s your stories that give it rhythm. Behind the counter, we memorize more than just orders. We know who needs their latte a little hotter, who likes their espresso with a smile, and who’s been through a week that calls for extra whipped cream. And trust me, we talk about you, but only in the most loving way.

“Did you see her eyes light up when she got her chai?”

“I think they’re on a second date!”

“He hasn’t been in this week. I hope he’s okay.”

This is hospitality to us. Not just service, but relationship. Not performance, but presence.

It’s not flashy. It’s sometimes messy. But it’s real.

So today, in this little coffee-stained corner of our journal, I want to say thank you. For making us part of your rituals, for letting us witness the big stuff and the little stuff. For trusting us with your mornings, your conversations, your caffeine needs.

If you’ve got a favorite Mothership memory, share it. We want to hear about the time you found the perfect window seat, the day you met someone who changed your life, or even just the moment your drink came out exactly right.

Because from our side of the counter, we see it all. And it’s beautiful.


With a full heart and a fresh pour,

Mother Roast

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