Dear Beautiful Community,
There’s a quiet current that runs behind the espresso bar. It moves through every shift change, every morning rush, every perfectly steamed latte. That current is learning, and it never stops flowing.
At Mothership, we’ve always believed that great coffee is just the beginning. What truly makes a café special is the connection, care, and attention behind the counter. That is why we pour just as much energy into growing our team as we do into crafting what’s in your cup.
Our approach to training goes far beyond checklists. It is built on mentorship. On listening. On asking the kind of questions that spark growth, like:
What makes a guest feel seen? How do we lead with hospitality, not just service?
When someone joins the team, they are not just taught how to make coffee. They are shown how to create a moment, whether it is someone’s first visit or their fiftieth. Training becomes an ongoing relationship, rooted in one-on-one coaching and collaborative learning.
We have been intentional about building a workplace where every team member feels empowered to grow, whether that is by developing new skills, stepping into leadership, or simply finding their voice in a fast-paced, people-centered environment.
And while we will not share individual stories here just yet (those are your stories to tell, and we honor that), we can say this: the most meaningful moments in our cafés are not always the ones you see. They happen in the space between orders. In the way a barista checks in with a regular. In the shared glance that says, we’ve got each other.
We have seen firsthand how mentorship can transform not just a work culture, but a guest experience. When our team feels seen, supported, and encouraged to grow, they bring that same care into every interaction.
So next time you visit, know that the person behind the counter has been invested in, because we believe that is where true hospitality begins.
With gratitude,
Mother Roast